Refund Policy

1. General Refund Policy

At Studio Burn 360, we strive to provide excellent service and value. This Refund Policy outlines our terms for refunds, cancellations, and credits. We want to ensure transparency and fairness in all our transactions.

2. Class Cancellation Refunds

Client Cancellations

• 24+ hours notice: Full credit issued to your account
• 2-24 hours notice: 50% credit issued to your account
• Less than 2 hours notice: No refund or credit
• No-show: No refund or credit issued

Studio Cancellations

If Studio Burn 360 cancels a class due to instructor illness, weather, or other unforeseen circumstances:

• Full credit issued to all registered students
• Option to attend an alternative class of equal value
• No additional charges for rebooking

3. Membership Refunds

Monthly Memberships

• New members: 7-day trial period with full refund if not satisfied
• After trial period: No refunds on monthly memberships
• Cancellation: Must provide 30 days written notice
• No-shows: No credits or refunds for missed classes

Annual Memberships

• Pro-rata refunds: Available within first 30 days with written notice
• After 30 days: No refunds on annual memberships
• Medical reasons: Medical refunds considered case-by-case with documentation

4. Class Pack Refunds

• Unused packs: 10-class packs refundable within 30 days of purchase
• Partial usage: Refunds calculated based on remaining unused classes
• Expired packs: No refunds on expired class packs
• Medical emergencies: Medical documentation required for exceptions

5. Workshop and Special Event Refunds

• 7+ days notice: Full refund available
• 3-7 days notice: 50% refund available
• Less than 3 days: No refund available
• Studio cancellation: Full refund or credit for alternative event

6. Private Session Refunds

• 24+ hours notice: Full refund available
• 12-24 hours notice: 50% refund available
• Less than 12 hours: No refund available
• Instructor cancellation: Full refund or rescheduling at no cost

7. Merchandise Refunds

• Return period: 14 days from date of purchase
• Condition: Items must be unused and in original packaging
• Defective items: Full refund or exchange within 30 days
• Sale items: Final sale, no refunds or exchanges

8. Medical and Emergency Refunds

In cases of medical emergencies or other extenuating circumstances:

• Medical documentation required for consideration
• Requests reviewed case-by-case by management
• Emergency situations may qualify for credit extensions
• Documentation must be provided within 30 days of incident

9. Refund Processing

Timeline

• Credit refunds: Processed within 2-3 business days
• Cash/card refunds: Processed within 5-7 business days
• International payments: May take 7-14 business days

Method of Refund

• Refunds issued to original payment method
• Credits applied to studio account for future use
• Cash refunds available for cash purchases over $25

10. Dispute Resolution

If you have concerns about a refund decision:

• Contact studio management within 7 days
• Provide detailed explanation of circumstances
• Management review within 3 business days
• Final decisions made by studio owner

11. Policy Changes

We reserve the right to update this Refund Policy at any time. Changes will be communicated through:

• Email notification to active members
• Website updates with new effective date
• Posted notices in studio

12. Contact Information

For refund requests or questions about this policy, please contact us:

By using our services, you acknowledge that you have read and understood this Refund Policy. We appreciate your understanding and continued support of Studio Burn 360.